Experience

Rogers & Cowan PMK, Assistant Account Executive, Brand Experience and Ticketing

January 2023 -January 2024

Experience included:

Assisting in managing over 10 programs across 9 properties that included:
- Atlanta Braves
  - Braves Teammate Nights
  - MVB “Most Valuable Business” Program (Atlanta Braves)
  - Truist Holidays at Community Corner
- University of Texas
  - Bevo Boulevard
  - Hook’ems Community Heroes
- Georgia Aquarium
  - Small Biz Big Splash
  - Small Business Night
- Florida State University
  - Kick for Kids
  - Victory Platform
  - Small Business Video Series
Planning/executing 9 events/activations that included:
- FSU x Truist Chalk Talk ft. Brian Burns
- Boys and Girls Club Orlando Golf Tournament
- Pink Cupcake Walk Charlotte
- Move for Grady
- Around the Crown 10K
- Truist Teammate Flag Holding Night
Producing a quarterly document highlighting the NFL and it’s big stories, sponsorship news, fan engagement, and season outlook.

January 2022 - January 2023

Experience included:

Managing suite catering for approximately 35 venues.
Managing the clients 40,000+ tickets:
- Transferring, recalling, and purchasing tickets through multiple ticket platforms.
- Responding to inquiries in a ticketing dedicated email box.
- Pulling weekly and per event ticket usage reports.
Assisting with client sponsored events such as:
- Atlanta Braves Teammate Nights
- Boys & Girls Club Nashville
- Charlotte Knights Teammate Nights
- Charlotte Around The Crown 10K
Creating and managing client’s internal monthly newsletter.
Managing monthly catering credit card reconciliation.
Creating training and information documents for clients internal use.

October 2021 - January 2022

Current tasks include:

Hiring and training employees on how to provide the best guest experience while answering questions about NOC and the area, checking in lodging guests, and using the register.
Ordering from 4-5 vendors and distributors. Encompasses alcohol, food, and miscellaneous items.
Working with Accounts Payable to ensure accurate reporting and payouts.
Scheduling employees
Work with housekeeping and the Guest Relations Office (GRO) to ensure the lodging experience goes above and beyond expectations.
Creating keys for lodging guests
Provide information for Appalachian Trail (AT) thru hikers.

February 2021 - October 2021

Tasks included:

Hiring and training employees on how to take quality photos, how to help guests behind the counter, and how to use the register.
Working with and ordering from a dozen or more vendors for “Photo Finish”. Includes clothing, food, and outdoor items.
Working with PicThrive to help provide an efficient platform for our photos.
Setting prices for photo packages and merchandise.
Training and setting up other river Outposts to use PicThrive.
Holding a company credit card.
Using LightSpeed to create purchase orders and receive merchandise.
Working with Accounting to make sure the department is financially in order.
Working closely with the Director of Business Development to ensure the Photos Department is running smoothly.
Opening/closing“Photo Finish” and opening/closing registers.
Delegating tasks and projects to Assistant Manager.
Organizing photos into PicThrive that are transmitted to the “bridge”, so guests can view and buy their photos after their trips.
Maintaining camera equipment to ensure functionality.
Taking photos.
Interacting with Guests.

May 2020 - January 2021

Digitized and compiled 6 years worth of incident reports in an excel document to ensure OSHA compliance.
Coordinated and Planned an Adopt-A-Highway event. 20 participated and collected approximately 200 lbs of trash.
Coordinated and planned the ‘ 2020 Halloween Spooky Bus’ event.

Projects and tasks included:

On/off boarding staff through ADP.
Assisting staff recruiter in making staff housing welcome packets, ICIMS to ADP transition, editing SOPs and small tasks.
Basic office tasks such as, answering phones, filing paperwork, assisting HR Director.

June 2020 - June 2021

Helped run a fundraising event at a local restaurant for my staff housing location. Raised $190 from donations.
Hosted ‘Mashburn Mondays’. Staff housing community dinners.

Responsibilities included:

Working with HR and Repair & Maintenance to take care of staff housing repairs and needs.
Making and enforcing cleaning schedules for shared spaces.
Scheduling staff/tenant meetings.
Attending bi-weekly mayor meetings.

June 2020 - June 2021

Responsibilities included:

Checking-in and making welcome packets for lodging guests.
Stocking, cleaning, creating purchase orders, checking-in distributor shipments.
Working with Housekeeping to ensure rooms are clean and available for guests to book.
Answering questions about the local area, our campus, activities and classes we offer, lodging, and Appalachian Trail hiking.
Participating in inventory counts and ordering from distributors.

August 2019 - December 2019

Assigned tasks that spanned client’s entire partnership/sponsorship portfolio, which included:

Was also assigned reoccurring tasks that included:

March 2019 - June 2019

Researched and contacted possible partners.
Ensured sponsorship signage was within USL guidelines for game days.
Used Excel to create master spreadsheet that tracked the fulfillment of sponsorship contracts.
Attended matches and recorded sponsorship assets for end-of-season sponsorship recap by taking photos and collecting marketing materials.